As you can see, by optimizing and automating call center and company process actor tasks while managing the entire back-end part of these processes (such as workflows, data management, analytics, and internal and external communications), the experience can be dramatically improved for customers, call center agents and company employees alike. Satisfied customers means retention, especially when the information they're provided is not only credible and accurate but up-to-date and always available in real time; call center agents whose jobs are easier (and who have fewer irate and frustrated customers to deal with) leads to better in-call dynamics.
As you can see, by optimizing and automating call center and company process actor tasks while managing the entire back-end part of these processes (such as workflows, data management, analytics, and internal and external communications), the experience can be dramatically improved for customers, call center agents and company employees alike. Satisfied customers means retention, especially when the information they're provided is not only credible and accurate but up-to-date and always available in real time; call center agents whose jobs are easier (and who have fewer irate and frustrated customers to deal with) leads to better in-call dynamics.
WorkflowGen has been implemented by over 500 organizations of all sizes in 70 countries, including industry giants such as Comcast, Deloitte, KPMG, Mitsui, Abbott Manufacturing, Maersk Line, Fairmont Hotels & Resorts, Sony Music and XL Group. As a comprehensive, flexible, performant yet easy-to-use BPM solution, WorkflowGen is designed to meet the entire spectrum of business process needs, whether it's to run one process or one hundred, from the most basic workflows to the most complex.
COMMENTS