Call Center Technology jobs now available in Karachi. Customer Support Representative, Call Center Representative, Inbound Sales
Here I am giving a brief introduction of the main technologies that are used at a Call Center-
1. Automatic call distributor: manages incoming calls.
2. Predictive dialer: automatically calls a list of telephone numbers in sequence, screening out busy signals, no-answers and answering machines while at the same time predicting when a call center agent will be available to handle a call.
3. Issue tracking system: used in the call center to record and follow the progress of a customer-related issue.
4. Knowledge base: used in call centers to give call center agents and customers easy access to a wealth of information.
5. Text analytics: used to analyze text from customer service interactions.
6. Session initiation protocol: used in call centers in conjunction with Internet Protocol technology.
7. Rich presence: It locates and identifies a computing device regardless of its location as soon as the user connects to the network.
8. Email response management software: automatically handles emails according to user-defined rules.
9. Speech analytics: used to screen customer interactions for the purpose of identifying customer needs.
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