Call Center Operations: Where Great Customer Service Happens

Call center technology continues to innovate and grow as we can incorporate digital technology and cloud based software into our call center

Call recording systems: All sales contact centers and many customer service environments – inbound or outbound – require recording systems to capture all interactions so that they can be replayed if there is a question about an interaction. Some organizations just capture calls; others capture both the call and related screens used to service the customer. The most sophisticated recording systems capture all interaction types, not just calls.